Customer sentiment analysis

Abstract

An analysis of emotions or Sentiment Analysis is a computer study of human ideas, emotions, attitudes, and emotions expressed in written language. It is one of the most active research areas in the field of natural language and text mining in recent years. Its popularity is mainly due to two reasons. First of all, it has a wide variety of applications because ideas are important in almost all human activities and have a profound effect on our behavior. Whenever we need to make a decision, we want to hear from others. Second, it presents many challenging research problems, which had not been tried before the year 2000. Part of the reason for the lack of previous research is that there was a small piece of text with ideas on digital methods.