Consumers’ Intention to Use Mobile Payment based on QR Code

Abstract

Currently,therearemanycellularpaymentservicesinIndonesia,withcompaniesofferingtheirservices onacompetitivebasis,howevertheadoptionrateinIndonesiaisslowforseveralreasons.Thepurposeof thisresearchwastodeterminethefactorsthatinfluencetheintentionandbehaviorofusingQRcode technology by applying the UTAUT2 model. UTAUT2 used in this research are business expectations, performance expectations, hedonic motivation, habits with addition are the trust factor. The data is collected from 120 consumers who use QR code mobile payments in Jabodetabek. The data was collected by using an online questionnaire. The adoption quantitative analysis method and multiple linear regression were used to analyze the data using descriptive and inferential statistics. The results showed that several factors that significantly influence consumers’ intentions to use QR code-based payments are performance expectations, habits, and beliefs, while business expectations and hedonic motivation have no effect. The results of this study illustrate what consumers are looking for from QR codes and how providers can influence consumers’ perceptions ofthis..