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This article notes significant views articulated by several social scientists regarding the importance of road infrastructure to tourism growth and development. Tourism is undoubtably one of the key economic sectors in Msunduzi Municipality. However, the potential for this sector to thrive and yield benefits for local tourism businesses is hindered by poor road infrastructure. Thus, resulting in limited access to tourism attractions and the city’s aesthetic appeal. The study aimed to examine the extent to which poor road infrastructure affects accessibility, and aesthetics of Msunduzi Municipality as a tourism destination. A qualitative research approach was adopted in conjunction with the development theory which was guided by two models, namely the Critics of the modernisation and structural adjustment. Data was collected using primary and secondary sources, including newspaper articles, social media platforms and imaged-based analysis. The findings revealed that residents and businesses are inconvenienced by roads that are riddled with potholes and the slow pace of maintenance. Similarly, the service delivery is mounted with client dissatisfaction that emanate from the municipality’s lack of response and action in repairing roads. The study concludes with recommendations on how the service delivery value chain can be implemented within the municipality to accelerate service delivery and maximize its economic potential.
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