Casual Structural Model Of Organization Behavioral Factors Effecting Public Service Efficiency Under Mega Cities Administration: A Case Study Of Bangkok Metropolitan Administration Thailand

Abstract

This study aims to investigate the effect of Public service motivation, Job satisfaction, Organization engagement, and Organization Citizenship Behavior that affected public service efficiency. A sample of 1,454 respondents from Bangkok government officials. The findings show that causal behavior model had influenced on service effectiveness of local government officials and coincided with the empirical data 2= 129.331, df=106, p=0.06142, 2/df=1.220, CFI=1.00, GFI=0.992, RMSEA=0.012, SRMR=0.013. Organization Citizenship Behavior and Job Satisfaction had direct positive influence on Work Efficiency, which could explain the variances of Work Efficiency 60.7 percent.