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The study conducted by Liu, Bellibas and Gumus (2021) has identified good leadership and good organisational culture as key mediating factors of job satisfaction and productivity in service delivery institutions. The study was conducted to identify influential determinants of job satisfaction in the City of Tshwane based on data gathered from 149 employees of the Emergency and Rescue Services Department of the City of Tshwane. A composite index developed by Hair Jr, Howard and Nitzl (2020) was used for measuring job satisfaction. The study found that about 77% of employees were satisfied with their jobs while 23% of them were not satisfied with their jobs. Job satisfaction was influenced by the extent of support provided to employees by their line function mangers, opportunity to work on a variety of tasks, and expression of appreciation for tasks very well done by line function managers.
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