Customer Satisfaction towards Postal Financial Services

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Dr. Gangu Naidu Mandala, Dr.Kavitha Desai, Dr. Smruti Patre, Dr.Sarika Keswani


In the current investigation, consumer loyalty is estimated by three factors identifying with Satisfaction on adherence to standard time, fulfilment with respect to the innovation utilized in contribution monetary administrations, and in general execution related with the monetary administrations which surpass assumptions. A five-point scale is utilized to quantify the view of clients of postal monetary administrations on their Satisfaction. The essential information needed for the examination were gathered from 300 clients of Postal Financial Services in the State of Maharashtra. Casual meetings were likewise led with the postal staff and specialists in the field of monetary administrations to discover Higher consumer loyalty more is client faithfulness to postal monetary administrations.

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